FAQs

Have a question about your order from The Global Citizen Shop? Check here to find your answer!

GCF ‘17 Gear

All 2017 Global Citizen Festival Gear is available for presale on August 1st. GCF ‘17 items will be shipped by 8/28. All 2017 Global Citizen Festival Gear items are available for returns.  

Order Shipping

Orders are processed within 72 hours from the time the order is placed. Once an order is processed, it is put into production, and sent out for shipping. Upon shipment you will receive an email with tracking information for your package.

We do our best to keep shipping prices low, and will ship using the carrier that can reliably deliver your package at the most affordable cost.

US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India and Africa can take upwards of 2 months. Please take this into account before ordering.

Order Tracking

Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order.

Due to constraints of international shipping, we are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email store@globalpovertyproject.com and we will get things figured out for you!

Returns and Exchanges

All returns or exchanges must be filed within 14 days of receiving your order. In the event of an exchange/return, the customer is responsible for the cost of return shipping. All items must be returned unused and in their original packaging.

Third party products (such as 31 Bits, The Brave Collection, Krochet Kids, etc.) must be returned unused, with original tags and packaging.

Since a large portion of profits from each purchase goes to charitable initiatives, we prefer exchanges to returns so that we don't need to reduce donations.

For clarity, returns and exchanges are not applicable for any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.

Sale items 
Only regular priced items may be refunded. All reduced price items are final sale.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 30 business days depending on the credit card processor used. 

Late or missing refunds 
After we notify you that we have issued your refund, please check your bank account to see if your refund has processed. If you do not see the refund within 30 days, please contact your credit card company or your bank to see when the refund will officially posted. If you’ve done all of this and you still have not received your refund, please contact us at store@globalpovertyproject.com with "refund" in the subject line so we can help you out.

Return Shipping 

To return your product, please mail your product to: 

Global Citizen 
C/O TVP 
Attn: Returns 
612 Corporate Way, Unit 2
Valley Cottage, New York 10989

The customer is responsible for paying shipping costs for returns. Please email us at store@globalpovertyproject.com if you are returning an item. 

Shipping charges for delivery are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Delivery times for your exchanged product to reach you vary based on delivery location.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.